Spicy

Safety recall - How difficult is it?

So, months ago I had a letter through the post stating my air bag may explode and that I needed to contact get this safety issue booked in. I chose MB Brooklands simply as it was the most convenient. Gave them a call and arranged the 3rd April 2023. Arranged to have the day off work and get the vehicle in first thing in the morning. I attempted the repair while waiting strategy but was told it would need to all day. Simple air bag swap takes 10 minutes. Dropped vehicle off as planned but then needed to chase around 4:30 pm ok progress. Eventually got an answer back stating they forgot to order the air bag! One giant face palm later and I managed to get in to collect the vehicle before closing time. Asked for compensation which was swiftly ignored. Asked if the vehicle was safe to drive. I think the verbal answer was ‘yes but don’t crash’. Asked for this in writing and they said they can’t do this?? My time now to be difficult as these people are shockingly useless but nicely huddled up in a posh building.