Martin W

Disgusting service

I have never dealt with a less competent company. They infuriate me more than words can say. After sales care, a joke. Brand new Jeep. No spare key, no key for locking wheel nuts, no tool kit. 12v cap missing. No one rings you, emails you or sorts your problems out. Service fool had to go on you tube to look at how to fit the tow bar. A week later I told them forget it and took else where. Waited a year for my spare key from new. When it arrived they had locked it in a box and couldn’t find key for box. Another wasted journey. Still no tool kit. Took Jeep in for warranty claim 3 months ago. Still not sorted. Emailed them 14 times. Responded once. They’re a joke of a dealership. No one as a clue about customer relations. Go to Stonacre and receive great service. Don’t deserve a single star