Kieran B

No end of issues

We bought a Land Rover plug-in evoque hybrid 9 months ago from Pentland Stirling and within a couple of weeks started having issues with the EV not charging, the cable not releasing and the emergency release not working either. The car has been in the garage 6 times to date for countless computer updates and remedial work. Other issues we have been having include not going into EV mode despite there being a charge in the battery, a loss of power for no apparent reason and the charging still remains very sporadic - often with the error message ‘initialising’ when the EV cannot be charged. All in all, we are achieving an actual mileage figure of 38 mpg - instead of the ‘up to 141 mpg claimed on the official literature. Another miss-selling investigation in prospect? Initially we tried to officially reject the vehicle but as the garage claimed all issues were sorted this claim was rejected. The onus was on us to prove that intermittent faults existed. We have since resorted to videoing said faults when they occur, and will continue to demand a refund or a suitable replacement. In fairness, the garage do seem to be trying to help but without any engagement from Land Rover head office this is not happening. When you spend over £50,000 on a car you don’t expect the shoddy level of support that we have received to date. Having had a Jaguar Fpace before, we have been loyal JLR customers to date, but unless this matter is sorted fully and without further delay it will definitely be our last JLR vehicle.