Jim D
mr
tl;dr: They lost my service log book, which had a full service history. The issue remains unresolved, and I am awaiting an appropriate solution. I recently took my car to this dealership for an MOT and full service. While the service itself was satisfactory, I've faced a frustrating situation due to their loss of my service log book. Upon discovering that the log book was missing, I informed the dealership and confirmed that I had handed it over. They assured me that they would locate the log book and return it or send it via mail. However, after a week, they still hadn't found it. When I called to follow up, they proposed sending me a new service log without the stamps from previous services. This solution is inadequate, as it doesn't maintain the full service history of my car. I've requested that the representative escalate the issue to a superior, in hopes of reaching a fair resolution. To date, I am still waiting for updates on their communications. While I understand that mistakes can happen, it is crucial for a dealership to take responsibility and provide suitable remedies when they do. I am hopeful that they will recognize the inconvenience and potential loss of value resulting from the missing log book and offer an acceptable resolution. In the meantime, I would advise caution when entrusting this dealership with important documents. I will continue to update this review as the situation progresses and until a satisfactory outcome is achieved.