Heather D

APPALLING

Okay I'll try and break this down as much as possible. 8th March - seen a Nissan Juke put deposit down 14 March - day to pick up new car. Changed over insurance at a cost of £42 and paid PV in full and two hours before I was due to leave to collect the car got a call from the salesman to say they couldn't sell us the car as it had too many faults. 15 March - Got money refunded seen another Nissan Juke this time online and spoke to the salesman. This car would be available on 22 March. 22 March - Picked up car. On way home various warning signs started to come on. Drove the car to shops and wouldn't start again but eventually did after around 40 mins. 23 March - Car would not start at all. Called for assistance. Had to pay for assistance as the paperwork was wrong (registered to the first car). The mechanic who came out couldn't help as it was an electrical fault. This money has been refunded. Arranged for car to be towed back to PV. Arranged a hire car from Arnold Clark as PV said they couldn't help with a courtesy car but would pay up to £50 per day for us leasing one. Still not got the money even though I sent a receipt in for £192. Changed insurance again this time costing £63. 29 March - Got a call to say the car was fixed. Picked the car up and stopped to get diesel. All the warning lights started flashing again and the doors wouldn't close to. The doors eventually closed but it wouldn't restart. It did however start after an hour of sitting in the forecourt causing a blockage. 30 March - Having to call Arnold Clark to extend the hire of my car. Have been in touch with PV to say the car is being towed back and want a full refund. Another review will be posted on how easy/difficult it is to get a refund. Please note I live a remote area of Biggar and there is no public transport to get me into Edinburgh at 7.00am in the morning for work so this has had a huge impact on my life and I still don't have a working car after nearly 4 weeks PLUS I'll need to change the insurance again!!!