Rachel

Cowboys

A great golf (so far, I haven’t had it checked myself by a 3rd party although it’s driven well for 3 months at this point). Low mileage, bodywork perfect for a 13 year old car and sturdy. Company, however, are cowboys. Car was advertised to have the cam belt recently replaced within 2000 miles. When I went to see the car, I liked it but couldn’t take it at that time because it needed booking in to replace the cam belt. Advert said it had already been done and even gave mileage. Red flag number 1, but happy at least it was being done. Car was sold as serviced. However when I got the car home I noticed the service booklet wasn’t stamped. Called and queried it, they said it had been done and I could come back, review the paperwork and get the book stamped. I returned (and I live far away) and they didn’t have any paperwork and stamped the book anyway. Red flag number 2. After 3 further weeks, the service indicator started flashing and I called complaining. They said to bring it back and they would give me “another” service for free. Too easy to offer a free service, so the original one obviously wasn’t done. On top of that, 2 days later the temperature light flashed and I had ZERO coolant in the engine. I was stranded for 2 hours at Gatwick airport waiting for someone to collect some coolant and bring to me before I could drive the car. Red flag number 3. When I took the car back for the service, (4th time travelling to this place which is extremely far away within 2.5 months after purchasing the car). Because I didn’t trust them, I asked them to extend the warranty seeing as the service had only just been done and I only wanted the 3 months to restart and he refused and was very rude. Wouldn’t talk to me, answered my questions to someone else rather than looking at me. Obviously has an issue with a woman giving him a third degree. He had the audacity to say that it’s my fault the car was taken unserviced…..because the garage called me when the cam belt was done and it was ready for collection. And he said I should have waited a few days first. Red flag number 4 They also didn’t send the new keeper information to the DVLA so I had to chase and the car wasn’t officially mine until 2.5 months after. Red flag number 5 Such a shame because it’s a lovely car but there is ZERO customer service or after care.