Anonymous
WORST PLACE I'VE EVER BEEN TO.
WORST PLACE I'VE EVER BEEN TO.
I have been looking for a car for a while, and I found one that seemed perfect in this shop. After calling one day, and talking to someone pretty short with me, I decide to go anyway, because I really liked the car.
I get there, and the guy is on his phone (not on the phone speaking to someone, no, just typing and looking at his phone), and after barely asking me what I want (I mention the car, he gets one of his colleagues to go and get it), he completely ignores me. I'm sitting there, in front of him, for easily ten minutes, and he doesn't even acknowledge me. I was very keen on buying this car, and this showered all my hopes.
The colleague comes back, I start asking some specific questions, which seem to surprise the first guy (like a woman cannot know anything about cars I guess...), and I start inspecting the car. The original man was again very short with me, answering with short answers, not at all what I'm expecting from customer service from someone I'm about to give £7000 to.
(I'm not even going to mention how they had to go get gas for the car, and it took 30min, and I had to wait, even if I had called earlier saying I was coming, and I had to go back to work...)
I try out the car, it's perfect, and then I go back to the office to start the talk. The guy then changes tactics completely, when he realizes I'm actually interested in the car.
His new tactic?
To push me TO A BREAKING POINT to buy the car. He forces my hand so much, goes up to snatching my phone to "get me a better deal for finance", and would not let me go until I sign that I would buy the car. I ended up being almost scared, I was two hours late to my next appointment, it was dark outside, the place is in the middle of nowhere, and I just wanted to get out of there. I end up telling him that I need to think about it, and there is this other car I needed to go see, that I was already late for, and he finally lets me leave telling me I'll be back sooner than later to get the car.
After talking with my partner back home, he advised me to never go back and never deal with this man again, and I did just that. I would have been very interested to see his behavior if I came with my partner or any man for that matter, just not being a woman alone there, if he would think he could take as much advantage of someone again. I mentioned when I talked to him that my partner was a lawyer, and he said "that's supposed to scare me?"
So, I'm telling everyone, especially women alone: AVOID THIS PLACE AT ALL COSTS. This man will treat you like crap, and then will try to force you to buy a car.
I'm glad I never had to go back. Terrible customer service.