Sylwia
Dees Ford Croydon Worst salon I've ever experienced. I bought a car 5 months ago which is ford focus st line, I was sold the best warranty package, which I paid extra, and I was supposed to have the car serviced at any ford showroom, then it turned out that no one at any ford showroom would accept me, I had to deliver the car on a tow truck to London where the car was purchased, which is practically 300millage from home. when the car showed a defect after 5 months (I was told that it was my fault because the cable responsible for ABS at the brakes got water and rusted, There is no such option that water does not get there because it is a cable that is literally next to the brake pads) and I was informed that my warranty does not cover this repair (although I have insurance for electronics). When I asked what is the possibility that the fault will not occur again in the rain, since the cable is at the brake pads, Ford replied that he will not give a guarantee and that he will again replace the wiring appropriate for ABS, which is a cost of £ 1,700. (While this is the most obvious defect of the car). When paying for the repair, Ford was supposed to give the repaired car on 17.03.23 to the person from AA who I ordered to pick up the working car. AA was supposed to deliver it on 18.03.23 when the AA person went to Ford he was refused the car saying they didn't have the staff to give him my car without informing me (waiting for him all weekend) Ford in such a way helps the customer to quickly recover the car, making it difficult for him where he has been depriving me of earning for 2 weeks.