Richard H

Dangerous

Very, very poor and disappointing experience here. Purchased a car from these last week and the handover was very good by Susie which is the only positive to be said. Within 50miles of driving there was a horrendous knocking sound coming from the car and an awful crunch when in full lock. Made the branch aware immediately via email. My partner works for a main dealer so we got the car on the ramps the next morning to find all the locking nuts on the 2 front wheels loose after evans halshaw had changed the front brake pads previously. We had been driving a car with our children which was sold in a dangerous condition. Whilst on the ramps a vehicle health check was carried out and all 4 tyres rubber was found to be perished and in need of replacement, the fuel tank cover rusted and suspected ball joint failure on the front axle. Health check was sent to evans halshaw and although the pictures and report were evident Rhonda White deemed it necessary to accuse us of lying stating a car would not be drivable if the nuts were loose, well they were and it was. Since my partners mechanic tightened the nuts the knocking has stopped. We asked for all faults to be repaired and evans halshaw declined although we haven't even had the car a week. We have been offered a free service which we obviously declined as there is a lack of trust in there competency as mechanics. Being doubted in our evidential claim and being called liars is not acceptable. We were put into a dangerous vehicle which endangered my family and other road users and they cannot grasp the seriousness of this. Rhonda White, David Woodford and Richard Allen you should be ashamed of your lack of due care to a customer in ourselves and other road users. Susie was the only positive in our experience. DO NOT PURCHASE YOUR VEHICLE HERE