Dave

They don't do what they say!

I am surprised that you keep sending me emails asking for my opinion on your service. It was that bad, I was embarrassed at being ripped off, so wasn’t going to write anything, but seeing as you keep asking, here it is. I’m probably one of many unhappy customers Mercedes of Wakefield won’t want to hear from. I’d sent a detailed complaint via email about a week after I collected the car, about being sold an unroadworthy car. Sorry but I’m not explaining it all again. I was under some sort of illusion that I could have expected higher than average customer service when buying a 30k car. Even though I knew I would not see a red carpet, I expected a red-carpet experience. Instead, it felt more like the rug was whipped out from beneath my feet. It began and finished with a salesman who did not deliver on many things he told us would be happening. I was lied to from start to finish. I did nothing to make the sale awkward, I accepted everything you said, and paid the full asking price. After my email, the absolute shocker was when I had a call from the manager. Although I wasn’t expecting an apology, I would have thought there would be one, but there wasn’t. She admitted we had been let down by your service. Although I could have taken the car back to do all the work that should have been done in the first place, I didn’t want to. If you can’t do it right in the first place, why am I going to trust you to work half-heartedly on this car under duress??! I asked for a good-will gesture, but this was deemed unacceptable so she halved it, and get this, I could only have that bit on the condition that this rectified all the mistakes and I had no future claims! Instead of saying something like ‘let us know if we can be of any further help to resolve any of the ongoing issues’, there was nothing of the sort. Disgusting from start to finish. You deserve to be closed down, and re-apply for your jobs again. Bye bye.