Rose

Very Slow

I bought a manual V40 from Autovillage back in early November 22. It was a 65 plate on 87k miles which I took for a test drive and it drove like new pretty much, nothing wrong with the drive of the car at all. There was a few things that it needed like a new interior mirror, service and the cambelt/water pump doing. I was told it will all be done. Only the "engine" work was done but I was told in another weeks time I could pop by when the mirror arrives and they would fit it within 15 minutes. The mirror did not arrive within a week and not only that, it was for a different car. Took until January to have a new mirror. A few weeks after purchasing (200 miles later) the clutch started sticking and gradually got worse. I mentioned this to Mac at autovillage who said no problem, we will look at this for you. I took the car to autovillage end of November, had a courtesy car which was not cleaned! About 3 hours later, I was told my car is ready to be picked up (apparently nothing wrong with the clutch). Picked up the V40 and again, sticking clutch so rang again and said the clutch is still sticking and was told that a new clip will be fitted next time. The car was then taken back to autovillage for the 2nd time mid December. This time the water pump had failed on the journey there. I was told that they DO NOT replace the water pump with the cambelt? About 3 weeks later, I picked up my car with a new master cylinder, cambelt, water pump and a brand new mirror. 3 days after picking up my car, the clutch was sticking AGAIN and this time, the added EML was on! The car was taken up to Autovillage. I then picked up a courtesy car a week later and had a chat with them. I was told a slave cylinder will be fitted (must have been something wrong with the clutch after all!) and the gearbox was out at that moment. I said whilst the gearbox is out, what if I pay for a new clutch and you fit it. I was told yes by Mac and the owner, "I'm sure we can do that, we will check with our master tech on Monday, we'll give you a call first thing as it may be cheaper if we buy it ourselves." Come Monday, no call so we rang early afternoon to be told the car is now back together! I was also told the EML fault was historic so the light just needs switching off which seems mad. If it wasn't for the clutch sticking for 2 months, it wouldn't be up there for an EML also! Picked up the car again two weeks later. Lo and behold, and EML appears the same day the car was picked up! The fault was as clear as day, under the bonnet which if they had bothered to look in the first place, they should have spotted. This time, I asked for a full refund via email because I was disappointed in which I had no response until I emailed the next day asking again. After a lot of back and fourth, the car ended up back at autovillage where it was for 3 weeks. Considering the duration I have owned the car (which is about 4 months), they have had it for a third of the time. I consider the length of this review to be enough warning. I am very disappointed with Autovillage. They have had the car back every time however, slow service (it has taken 4 months to get these issues resolved), no printout of work carried out and barely any communication. I am aware all cars have issues but this experience seems insane.