Scott S

Shocking service from a BMW main dealer

My wife was diagnosed with a brain tumor in December 2022 and was rushed into hospital to have it removed, a 7-hour operation at the RVI, cut ear to ear and the tumor the size of a grapefruit was removed. Recovery is around six months for her so I decided to buy a 7 series, the flagship model as I thought it would be nice and comfortable for her to be driven in as she was no longer able to drive herself. I found the perfect car at Sytner Sunningdate a £49,000 nearly new 740d. I asked if I could arrange for a transporter to collect the car on the 1st of Feb but I was told this wasn’t possible, the car had to be paid for in full and off site by the 31st of January in case the branch got an audit. I drove from Newcastle to London to collect the car. The salesman was a really nice guy however he was clueless about the cars features and openly admitted he had no idea, turned out he had only been in the motor trade for four months. The car had not been MOTd and we were told to get the MOT done in Newcastle and to send them the bill as they had ran out of time. On the journey home we noticed a very bad vibration coming from the car, we informed the salesman who said to get it checked when we get the MOT done. During inspection we found both front wheels were buckled, the car had obviously not been prepared correctly or test driven by a technician. I contacted the salesman to inform him I was going to reject the vehicle and I have spoken to the sales manager at least 15 times regarding this, I even spoke with the branch manager who got the aftersales manager to call me to arrange the car to be booked in for wheel balance. The car was eventually collected on Monday 27th Feb, and I was told I would receive a refund on the same day, today is the 3rd March and I’m still awaiting my £49,000 refund. Horrendous service especially from a BMW main dealer. If anyone at the branch reads this, please can you send my refund, I have just telephoned but everyone was too busy to come to the phone.