Jasmin R

Rude bullying behaviour.

What a disgusting company with abysmal customer service. My partner was selling his car via Motorway and they won the sale with the highest bid. Having used Motorway before to sell previous cars, the process has always gone smoothly so we anticipated this would be the same. How wrong we were! Before they even arranged collection of the car, they spoke to my partner over the phone and were rude and immediately said they would likely change the amount they were willing to pay as they suspected he had lied about the condition of the car. This prompted us to look into Motorways T&C's to check that if this was to happen we had the right to refuse the amended offer. Luckily we would be able to. They then arranged collection for a Tuesday, didn't turn up and then late in the day informed us that they would collect on Wednesday at 11am. Fast forward to the collection time, the person that arrived to collect the car was rude, stuck up and dismissive. He looked around the car meticulously as expected, bringing up the tiniest marks which are hardly visible and then came to the conclusion that the car was in good condition and as had been described in the Motorway profile. But was this good enough? No. He then proceeded to reduce the price by £400 because the cambelt hadn't been done - even though the entire service history was included in the Motorway advert and they would have known prior to placing a bid that the cambelt hadn't been done - because it is not yet at the mileage that requires it! I imagine this is there usual practice, bid high on cars to ensure they win the auction and then try to bully the sellers into a lower price upon collection regardless of how accurate the seller has described the car. Fortunately I already knew my rights from Motorway, so I was able to reject the amended offer as I know I am able to sell the car for a higher amount through WeBuyAnyCar. But I think the way in which this garage conducts business is embarrassing. Rude with a bullying mentality. A pathetic excuse for a business. Avoid if you can and I will be putting a complaint in directly with Motorway also.