Stephen C

Steve

I made the mistake of buying a car from this dealer, the son is a very charming individual and very convincing ensuring you that the cars are thoroughly checked over and any issues dealt with, from my experience they have no idea what due diligence is , the car I purchased was advertised as having the timing chain and mass fly wheel replaced, the service documents also stated they had, after I found several issues with the car after collecting it, eg Sat Nav not working, Stacking CD player not working, I got suspicious, so I examined the service book and noticed some issues, I found out the timing belt and Mass fly wheel work had not been done and the documents had been modified, I verified this by contacting the garage who's service stamp was in the book, they also wanted to know who had modified their service stamp by writing additional repairs on it that had not been carried out,they also told me who the previous owners were, so I contacted them and spoke to the manager, he also confirmed the work had not been done, I then had to argue for over a week with the dealer, they reluctantly offered to refund me,after I had informed tham that I had contacted trading standards, they stated the work had been done, and they had a receipt for it but had accidentally lost it, however they did not offer an explanation as to why the service stamp had been modified to make it appear that the reputable garage had carried out the work, when they had clearly not done so, let me be clear, I am in no way implying that the dealer had done this, what I am saying is that if you are advertising something as being done then as a dealer they have a duty to check the validity of the documents, it is called due diligence, it took me less than an hour. Other things they do not advertise, if you get a refund despite you having to pay them by direct immediate bank transfer, the company policy is to refund you by cheque, if you argue as did I that I wanted a bank transfer as I need cash back in my account that day as I was going to buy another car, they did give me a bank transfer, however despite giving me the impression it would clear that day, what they had actually done was a bac transfer that took a further 4 days to transfer, this caused me and my friend who is seriously ill with Addison,s disease and MS who had kindly offered to take me to buy a replacement car, as he knew I was in a tight spot, to have a 365 mile round trip to but another car wasted , as the money did not get transferred for another 4 days. AVOID THIS DEALER LIKE THE PLAGUE ! ! ! ! !