Barry H

AVOID AT ALL COSTS. DO NOT SELL TO THEM.

I would recommend that you give this dealership a wide berth. The experience that we have had is appalling and it is still ongoing and unresolved. On Sunday 19th February 2023 we attended the Evans Halshaw Peugeot Branch and dealt with Luke Baines in relation to selling our Kia Sorento. We had obtained a vast variety of quotes and opted to attend this location as it was convenient. On attending we agreed upon a price that we were happy with and supplied all the relevant documentation and the vehicle with them. We left expecting the money to be paid imminently. The Evans Halshaw Website suggests that the money would be processed before 2pm the following day. The latest I expected the money to be paid was Wednesday 22nd February - based on their own terms and conditions listed clearly on their website! Wednesday came and went with no money. I chased this up on Thursday where I spoke to James Riley. He promised to look Into this and call me back to update me. He never did. On Friday I emailed Luke Baines and further chased up where the payment was. He eventually contacted us to state that he required more paperwork - something which clearly should have been known on Monday when the paperwork should have been processed! This was promptly supplied and he assured us he would get this expedited for payment. To add further insult to injury this is documentation we took with us to the initial sale that was not asked for by Luke. The payment never arrived. I have emailed Luke twice further since and he has never responded. This level of customer service is completely unacceptable and a complete and utter disgrace. Evans Halshaw clearly does not need repeat business. We are now 8 days past the point of sale with still no money paid to us. They have literally purchased our vehicle, declined to provide any form of paperwork for the sale and done a runner with it. Sheer incompetence from start to finish. I will never use Evans Halshaw again and I would advise all other people to do the same. We should have used Webuyanycar - at least they would have paid the money!