Andrew W

Very disappointed

Phoned & put deposit on a really nice Ford Puma on Tuesday morning. Went to view & test drive after work on the same day. Loved the car & agreed part exchange on my focus & agreed the sale of the Puma, albeit the Puma was priced lower on Autotrader than it was at the garage. The Autotrader price was agreed & authorised by the manager. It was agreed I would pick up the car on the Thursday of this week. I received documentation by email which I filled in that morning. The sales Rep called me around 2pm & said 'see you at 3.30'. As I was leaving work at 3pm to collect the car I received a call telling me there was a problem with the car & it had been purchased by someone else 2 days prior to me viewing & test driving. Strange as the car didnt appear on Autotrader 'til the Monday, they claim it was sold on the Sunday. I was told there was a 'glitch' in the system & another sales colleague had sold the car & hadn't logged it. I don't believe this to be true & am convinced they held the car back because of the pricing mistake they made when advertising the car. I am furious as I had gone to the trouble of changing insurance details over & a disappointed as dont think they were completely honest with me.