HANG K

NEVER BUY FROM LEXUS EDGWARE ROAD (LER)

THE LER ORGANISATION IS A MESS. ITS LEFT HAND DOESN'T KNOW WHAT ITS RIGHT HAND IS DOING. I BOUGHT A BRAND NEW LEXUS NX350h ON 31 JANUARY 2023. THEY TALKED YOU INTO BUYING THEIR EXTRA FEATURES BUT NEVER FOLLOWED UP AFTER INSTALLATIONS. NOW MY DASH CAMS AND SUPAGUARD WERE INSTALLED THROUGH LER BUT NO DOCUMENTATION OF WARRANTY OR GUARANTEES AFTERWARD. DESPITE REPEATED CALLS AND EMAILS, SIMPLY NO RESPONSE. EVENTUALLY, I HAVE TO ASK FOR A CHANGE OF DEALERSHIP BECAUSE I SIMPLY CAN'T STAND LER'S APPALLING SERVICE. LER'S SERVICE IS LIKE WALKING INTO A 5-STAR HOTEL ONLY TO BE SHOCKED BY THEIR ONE-STAR SERVICE. NO AFTERSALE SERVICE WHATSOEVER. VERY BUREAUCRATIC.