Raj B

AVOID RYBROOK BIRMINGHAM AT ALL COSTS

Purchased a £100,000+ Aston martin DB11 from Rybrook Birmingham. Initially gave a part ex value of my Ranger Rover at £52k and all photos and videos of the car were sent. When went to make the exchange for the AM, they reduced the value of the RR to £48k. I still went for it considering I was wanting the AM. After 2 weeks of getting the DB11, the car went in twice to Rybrook for faulty brakes, and issues with wheels and alignment. I had to give them a reference of AM directly to actually showcase what was required to be done in order to resolve the brakes issue. So after buying a car like DB11, they would not take the time to resolve the issue. In my 15 years of purchasing cars, this is been the worst dealership ever. I had to eventually get the alignment fixed myself otherwise the car would still be with Rybrook for days and days and it would still probably not resolve my issue. I would suggest and recommend NEVER BUY ANY VEHICLE FROM RYBROOK AND AVOID THEM AT ALL COSTS. No after-sales service at all. Due to this experience, I have given up on the AM DB11 and changed it. I feel bad for AM as it is a beautiful thing but Rybrook has somehow ensured that I will never buy an AM.