Chris B

Never buy from or use Porsche, Leicester

Never ever buy a vehicle from Porsche Leicester nor use them to carry out any work for you. I have had by far the worst experience in over 35 years with the Porsche, Leicester dealership. Even by elevating the issue to the dealer principle, Steve Dickenson, nothing has been done to get me to a amicable resolution. Ive now reached out to Porsche UK, Porsche Germany, The Motor Ombudsman, The Financial Ombudsman and several senior figures within the Sytner Group in the hope one of them can actually support and help. I am now at my wits end with my mental health and overall well-being now seriously affected by the disgraceful service and customer care by this Porsche, Leicester dealership unable to provide me with a vehicle of acceptable Quality and reliability. In summary - Having supplied the vehicle, which had clearly been neglected by the previous owner and subjected to a hard-life, in a poor state that they insisted met Porsche standards, I have now been back and forth on several occasions. The remedial work carried out by both Porsche Leicester and Porsche Solihull was a disgrace and of appalling Quality, the car developed a fault which was not accepted by the dealership, the attitude and unprofessionalism of their Aftersales Manager (Matt), the Dealer Principal Steve Dickensen has been utter lamentable and a disgrace to the dealership, the Sytner Group and the Porsche brand overall. I have seen many other complaints about the Leicester Porsche dealership on various websites and forums and I have spoken to several Porsche owners club members that also told me of their terrible personal experiences with the Porsche, Leicester team so my issues and concerns are not merely a one off and further highlight leadership and quality issues at this dealership that need change and urgent resolution before the Porsche brand is irreparably impacted.