FANEL-LAURENTIU B

AVOID AT ALL COSTS!!!

WORNING!!! for those that will find their long searched car in this amateurs yard an advice. WALK AWAY!! This is my experience with these so called dealers up to now , hope someone will learn something from this: I viewed a car I was searching for long time that was advertised at having '' full main dealer service history'', and I like it so much that I did not walk away when I've seen the reviews on autotrader (at that time I did not looked on trust pilot - my bad). The car was just about over 5 years old and I thought I struck a deal. A car with full dealers history. So to any of us full service history means that all consumables was replaced according to the manufacturer time scale like oil , coolant , rib belt , timing belt , etc. So I asked the sales man what it is covered under their 30 days warranty and I was told ''anything apart wear an tear''. Fine by me as is normal but soon I will going to find out is a lie , one among many. As disks and front pads was in bad shape he agreed to change them before collection and put a new mot as the car was almost out of mot. Fast forward to the collection day I asked to see the documents of the car before I paid the balance and I noticed that the car was missing the last service stamp , a very important one as the car needed to have a timing belt replacement (over 5 year old), and oil replacement (had about 10000 miles from the last service). I asked the sales man if he has any evidence of the timing belt being replaced that maybe was not in the service booklet. He called what he said was the last service provider - the main dealer - and after a quick conversation he lied to my face that it has the timing belt done. As I was going to find out later , when I found the last service detailed report in the documents pack , same document pack that was in the dealers possession before I bought the car , where the timing was not replaced as the sales man lied. I also called the main dealer to confirm and yes , timing belt was not changed. They are so amateurs that they also confirmed in writing that sales man lied to be after the phone call What it followed was a complaint done in writing , emails back and forth about the elefant in the room : car was mis sold and not as described as it had partial service history , and not full service history. I did made them an offer : I pay for the timing belt to be fitted and they pay me back , but no they counter offer : they will do it free , but without mentioning anything about the manufacturer of the timing kit , receipts for the job or warranty. So I counter them : they can fit it only if they provide with standard warranty 1 year/10000 miles , receipts for parts as proof they fitted genuine parts and not chinese parts , and receipt for fitting. And provide with written acceptance of set conditions. But they did not bothered to reply for a hole day. As I started to lose my patience , I searched them and found out what customers was saying about their services and failed repairs , some for incorrectly fitted timing belts. As I did not had any reply from them from 10 am at 6 pm I decided to reject the car on the grounds of mis sold goods/goods not as described as I did not accepted any offer of repair . I only counter offered them with my terms and conditions. They denied my rejection so now motor ombudsman , trading standards and my bank will want to talk with them. Why my bank? because part was paid by credit card so to be covered under credit consumer act 1974 in case of situations just like this. SO NEVER PAY ALL CASH/BANK TRASFER. PAY THE RESERVATION FEE BY CREDIT CARD SO YOU CAN BE COVERED IN CA CASE LIKE THIS. Their warranty of 30 days DOES NOT COVER AIR CONDITIONED SISTEM AT ALL. I QUOTE ,, AIR CONDITIONED IS NOT ADVERTISED OR COVERED AND MUST DEEMED NOT WORKING AT THE POINT OF SALE'' But what happen with will cover all apart wear and tear?? more lies. Is the air con system a wear and tear item?? Also in this case the warranty does not cover engine faults if there is not a proof for replacement of the timing belt in the set up schedule by the manufacturer. As they mis sold me a car with timing belt passed the schedule warranty for engine is void. Same case with the extended warranty from RAC , no engine warranty without proof of timing belt maintenance. And on top of that they still did not transferred the car on my name after 5 days (they can do it online is instant), and the extended warranty is nowhere to be found by the supplier. So will have to see if they really did it or just took the money. And I have solid evidence about all I said. My advice : If after all you like a car , and is advertised as having any sort of service history ask for the service book and call the service providers yourself to find the reality. If you can not get in touch walk away. With warranties , make sure cam belt was changed at the schedule set up my manufacturer or you will have no warranty for the engine.