KR

PATHETIC LACK OF SERVICE

The most absolute pathetic excuse for a garage I have ever come across. The service provided was actually – absolutely nothing but time wasting. These people are about as much use as a urine stain down the front of an old man’s trousers – No they are actually less use than that – at least you could possibly attract flies with a urine stain. My experience began over six months ago. When I contacted them and asked if they could replace the ignition key barrel on my Qashqai, because the key was stuck in the ignition. You might think that this is an easy thing to diagnose, as it’s pretty easy to see a key in the ignition, and then not to be able to pull it out (probably about 30 seconds worth of effort). But they insisted they would need the car for a whole day. But even then, they said that they could not give me an appointment until four days later – just to take a 30 second look. Upon turning up for the diagnosis check, I managed to get one of the mechanics to take a quick look – and guess what! - Yes he could confirm within a minute that the key was stuck in the ignition. Then the farce wound up several notches. They quoted me about £650 to replace the ignition lock – but said that this was a BIG JOB and would need the car for a full day to do the work (Which as it turns out is VERY FAR FROM THE TRUTH)– But they could give no estimate at all regarding when they would be able to get the ignition lock. After suggesting that a month would be more than enough time, they agreed and we made an appointment for five weeks later. The day before the appointment they phoned and said that they still had not received the part – and could still give absolutely no estimate at all of when it might arrive (Suggesting that I just wait for them to call me when it arrived). Whilst they were checking the order I was put on hold and forced to listed to an automated voice telling me how good a service they provided. Upon hearing this, I complained to the garage person that this was not anything resembling a ‘good’ service by any standards at all, and after being told I had no option but to wait the garage person hung up the phone on me (If it wouldn’t have been a waste of my own time and petrol I would have driven over to the garage and given him a VERY SEVERE LESSON in manners). Anyway, I was committed to taking part in this farce and waiting indefinitely for them to get the part – whatever year that might be. After a very quick internet search I bought a genuine Nissan ignition key barrel on line for £200, then watched a 20minute video on how to replace the ignition lock. The genuine Nissan ignition key barrel arrived within 48 hours, and with basic tools and very limited mechanical knowledge I replaced the ignition lock myself within 40 minutes. (The whole job being completed by myself within two and a quarter days from ordering the part – when remember according to the garage this was a ‘BIG JOB that would take a full day even after they had received the part – which they still could not tell when it might arrive). However, not having told the garage that I had sorted out this replacement myself, they are still apparently waiting for the arrival of their ordered ignition key barrel – which has now been OVER SIX MONTHS – And still they have not been in touch or given me an estimated arrival date for the part they ordered (A Nissan garage ordering a Nissan part). If someone is actually paying these people a salary, they seriously need to think about getting their money back. I would strongly recommend that if you ever consider needing the Services of a Nissan garage for anything at all, then from my experience, you will get better service than this garage by doing absolutely nothing but waiting for your car to disintegrate (Then problem solved). When looking to provide a star rating for this organization it is incredibly annoying not to be able to award the deserved one of a symbol displaying a steaming pile of poo!