Cheryl C

Steer Clear!

I was sold a car in January 2022 by Mark Lewis. I was asked to pay for the car in full before collection which I refused to do. On the day of purchase I was kept waiting at Mark Lewis’s desk for ages before sale was complete due to multiple visits to the mechanics garage by Mark Lewis to see if the car was ready after it’s “service” despite arranging collection days in advance. I was eventually told by Mark Lewis that the car was ready but there was a tyre pressure light on the car but this was following its service and would go off after an hour of driving. I had a witness present. Turns out this light was actually the tyre pressure sensor that was no longer working! Within the year I emailed to discuss this. I received a very brief response from a Daniel Same who said he would pass on my complaint. I emailed again 3 weeks later and received a reply from a Gary Miles stating was original email could not be found. I then had to wait a further 2 weeks for an official reply where I was told by Gary Miles I was out of warranty. When I pointed out that I was not out of warranty when I originally emailed, I was then offered to have this fault fixed free of charge if I paid for the part! But when I told Gary Miles a garage local to me had already fixed this fault and replaced the part, his reply was “we did not find any reason to consider a fault existed at point of sale and as it was nearly a year it would be considered a wear and tear item”. I have multiple emails from this branch that are contradictory and I will be passing my complaint onto a third party.