Anonymous

Absolutely ABYSMAL - Do Not Use!

Syed was really helpful at first, and very kind. We explained to him at purchase that my Wife needed the car ASAP for visiting her disabled NHS patients. He promised us the car by Wednesday. The car did not arrive Wednesday, and it took many hours and texts for Syed to respond. He eventually said that we'd have the car "Thursday absolute latest". He said the garage couldn't fit the car in for the MOT. This is the first in the series of "If you can't deliver, don't promise" which Syed needs to learn from. It only needed two tyres replaced! Minimal work. Thursday came and went. No car. After many more calls and texts, Syed told me the delivery driver had let him down, and that it would be delivered Friday. We explained we'd be out Friday evening (due to a funeral function) and he promised he'd arrange for delivery Friday earlier/later or Saturday morning at 10am. 10am Saturday came, no car. 11am came, no car. 12 Noon came, no car. I continued to ring, and then was told I was being "disrespectful" as he was dealing with another handover at the time. I kept ringing as we'd been fobbed off for the last four days and I genuinely thought we might have been scammed (see other reviews). Eventually, at 1pm he rang back and told me the car would be here within 15 minutes. 45 minutes later it arrived, thank goodness. Sadly, he had the nerve to charge me £30 for the delivery after almost a week of messing me around. I paid it, because we were desperate for the car. Syed said I was being disrespectful for ringing 30+ times on Saturday morning. But I ask; what would YOU do if you were promised things 3 days earlier that never happened? Would you be worried? Obviously! I was not being disrespectful; I was worried due to the 100% lack of communication that we weren't getting the car at all. Thankfully it arrived. No decent customer service; hours and days went by before calls or texts were returned. Absolutely hideous. Please, please, in my humble opinion, do not use this company unless you enjoy worry and stress.