Martin D

Awful Awful Awful

Recieved an airbag recall letter and after numerous attempts my car was booked in. My car was with them all day and I went back to collect. Approx a month later an airbag fault error light appeared on my dash. After trying for a week to speak with Marshalls they advised it wasnt their problem but they could look at it for a £190 diagnostics fee. After emailing Marshall's direct they advised they'd check their work without charge. Took it back in and was told it wasnt down to them - this was after being told the airbag fault was on the drivers side and the work carried out was on the passengers side. When advised the error was showing as the left side, Marshall's admitted the error was on the passenger side and yes the work they carried out was on the passenger side but it's still nothing to do with them. Awful company - do not touch with a barge pole!