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Poor service

I booked a used car from Trust ford, Dagenham on the 21st of January for an estimated collection date of the 24th of January. I booked leave and arranged transport to pick the car up. I was disappointed to know that the car wouldn’t be ready when I contacted the team on the evening of the day before collection. I decided to cancel due to a lack of communication from the team. Since cancelling the order I have emailed the and called them multiple times. I am still waiting for them to return the deposit. They even tried to contact the manager of the used car showroom in Dagenham. He refuses to attend or return calls or respond to the email. He asks the receptionist to tell me that the return is in the process but it has been a week. In a way, I am glad I didn't buy a car from there as I can only imagine how horrible the service would have been if anything was wrong with the car. This is my personal experience. It has been horrible.