Martin U

Unbelievably poor service from Perrys

Last year I bought an X5 40e for 26K from this dealer, and was told endless lies before and after the purchase. They are devoid of truth-telling. The car I bought had a catastrophic engine failure within two months and 2,000 miles, and they ignored emails, ducked phone calls, and tried to avoid any responsibility whatsoever. I was lucky to have taken out finance on the car, and unless my finance company had stepped in with a section 75 notice, I would never have gotten my money back. The sales personnel, Daniel and Martyn, both ignore emails and calls. When you get in touch with them, they freely lie through their teeth, even contradicting themselves with every communication. It is as though they presume every customer is simple and that people will swallow the verbal rubbish they spit. I was told that the car was fully serviced before I drove away, only to find out afterwards that it hadn't been at all. Worse than that, being a hybrid, one of the critical service items was coolant every three years, and this hadn't been done. So in the opinion of my local BMW dealer, who serviced it for me, the car was a ticking time bomb! Even with my finance company stepping in, it took me months to fix; where I didn't have a family car, I had to personally lease one as there was no offer of a courtesy car or anything that you'd expect from a main dealer. I saw at the time review responses from Perry's too negative reviews, telling customers to contact GroupCRM at perrys.co.uk, which is a joke, as I had copied them on at least 20 emails, and not one response was received from Perrys CRM team, nor any kind of apology from anyone....!