George F

Pathetic customer service

I travelled 112 miles to test drive a 30k used car I had already placed a deposit on ( albeit another branch of Group 1) to a car described as superb. The convertible roof was covered in green moss and filthy. When we complained we were told it was because of nearby water and the used car sales manager described us on several occasions as being pedantic like him. No apology whatsoever for its condition so we will no longer be purchasing the vehicle.