Anonymous

Worst experience I have ever had

I have honestly never received service like this. The website/autotrader advert states that "This BMW 4 Series is fully prepared and ready for its next journey and can be delivered to your location or collected whenever suits you!" (does not state within 50 miles) i informed them i am 200 miles away, this was never an issue, explained i had a part ex? (never an issue) asked about car tax (quoted the wrong prices) I then basically agreed to take the car full price and my finance application was submitted/in place. I then received an image of a scuffed wheel and damage to a door which needed respraying. Please note the advert for the car quotes - "With just 1 owner, it has been meticulously looked after as shown and is ready for its new owner to enjoy". I then got told they would need to see my part ex and i would need to travel down.. To then receive a call-back from a manager who started the phone call "Hi, i believe your asking/expecting us to do something that we don't do?" very patronising attitude throughout the call. Also you will see that the website states that cars can be reserved for £99 however this branch will ask you to leave £500. I was told previously £99 only secures it for 48 hours but £500 secures it for longer? Whilst on the website i noticed they also give a part ex valuations instantly which when i started to go through this, it was basically the exact same questions i was asked on my first phone call when i told them i had a part exchange so i am guessing they use the inchcape valuation tool? Either way if they don't, my valuation my end come back £400 more than what they offered me (same questions answered) very strange. If anyone is considering buying a car from this branch I hope this review of my experience gives a better insight of what type of branch you are dealing with.