Ismail

Shocking after care service

I do not usually write reviews, but on this occasion, it was necessary to air my dismay. In April 2022, I bought a Mazda CX5 from this branch, with a 1-year warranty. During the Xmas holiday, an error message highlighted on the dashboard. I contacted the branch who took some details and advised me to come in to the workshop on a set date the following week. I arrived in the morning, after much rearranging schedules with work and inconveniencing my wife to follow with a young baby to take me home. On arrival, I was told just as I walked in the door ‘oh we figured it out, your car needs a service’ and I was given 2 options to pay several hundred pounds to remove the faulty error message!!! This was EXTREMELY poor service, I had to rush across the city, inconvenience several people to be misled into a costly early car service! The company should have contacted me beforehand when they had ‘figured it out’!! This is very disappointing aftercare, and very greedy on the part of the company. Useless warranty and service!