Syed S

Absolutely dreadful service

I previously put a 5 star review for this dealer, but honestly, it's been an absolute nightmare since. If I could give no stars, I genuinely would. The service department from top to bottom are run by half-wits. They replaced my right hand side control arm, with a left hand side one, and said my car was repaired and aligned.. what a farce! This is only one of the many issues that my car has. It's an absolute sham! 6 months of non stop issues with the car I bought from here, no real apologies, and I assure you at times you'd be better of speaking to a brick wall, as they are hands down the most stubborn, and unapologetic dealership I've ever dealt with. From sales to service, I couldn't recommend a thing. The buying experience was a pleasure, but EVERYTHING since has been nothing short of a nightmare. Spend almost £40k, to be treated as if I've not spent a penny with them. Even another BMW dealer local to me were shocked at the shoddy worksmanship being carried out by what is supposed to be another main dealer BMW. I implore with you guys to take the negative reviews with weight as I wish I had also. It's been 6 months of absolute hell, the notorious no response to email other talk about is genuinley a major issue. One that runs from the top end of the business down to the very bottom. Case is now with the Financial Ombudsman, who I hope will relieve me of this lemon that they have sold me. Would not recommend to my worst enemy...