Andy S

Terrible service, i need a quote

I have a E330 hybrid, electric heater doesn’t work, my local garage said it heats up but trips out, he recommended to take to BMW due to the fault. Visit 1, dropped off at 8:30 explained all this to the lady on the desk, picked up at 5:30, to be told it needs to be seen by a senior technician due to being a electric car. Then charged me £112 for the work??. Booked in for visit 2, with senior technician👍👍👍, again dropped off early picked up late, and tried to charge me another £140, I asked had they managed to find the fault and a price to fix, the reply was, no it needs to be looked at by a senior technician. I replayed this is what it was booked in for, they had lost my job notes and did job1 again. I refused to pay. Visit 3, booked in again for senior technician, arrived at 5pm to find my car in the same spot, as left at 8:30 am not even looked at.. visit 4. Information from visit 3 all passed down, dropped off 9am, had a call at 3pm, it will need 2 hours work to confirm the problem, I said it’s OK, just get it done and back tonight, arrived at 5:15, to be told they didn’t have enough time to do the job, so could I book it back in. My car is a company car, and I cannot go to work without it, so frustrating. To cap it all off, a member of the sales team called me on vist 3 and asked if I would like a tour around the new cars.as mine was in for a repair the following day. I said I was in the market for a new car, and did come in some months earlier to look around, I eventually found a sales man group, who I excused myself for interrupting their chat, and asked if they had a particular car in, to be told we think there is one over on the other side,. I had a walk over, came home I had great pleasure in telling him, I’ve ordered one from Birmingham BMW, it’s due in 3 months