James C

Simply Outstanding !

Before buying my new car I emailed a lot of garages & this garage was the only one to reply, so I thought we're off to a good start. Having to work away I wasn't able to collect it straight away, but they had taken care of everything & had answered all my questions. The day it came to collect the car it was the easiest process, the guy who went through the paper work with me was on top form and such a quick process. The car was in perfect condition and away she came home with me. A few weeks in I noticed a lack of power at times & then the EMU came on, I hooked up a code reader and sent a message (as it was late) over to the garage with the code & what the issue was, I then followed up during working hours with a call, Shaun was already on top of it, the guy on the phone & Shaun were really friendly, helpful & put me at ease, it's not a great thing to deal with, but cars are a bunch of moving parts, things happen. Turned out the previous owner had done short trips, where the car doesn't have a problem, but when you ask it to drive long distance at speed it was having issues, something nobody would have noticed unless you do the work commute I do, so certainly not the garages fault, just one of those things, the garage and specifically that of Shaun were just amazing at arranging everything and took care of everything. I took the car to the garage they had booked it with, after two hours I planned to go back to be met with doomsday, it was all sorted, not just a credit to that garage, but also this dealership and Shaun who picked them. Things do go wrong and the mark of a good dealership is how they approach it & they have been exceptional. I will always get my cars from here, I will push friends and family to and I would strongly urge you to. Thank you for such exceptional customer service and a wonderful car, you've been rock stars !