James H

Poor after sales service

Good service until there’s a problem they are unable to fix and then they refuse to help. Purchased a used car which had several issues noticed during the drive home and subsequent inspection that couldn’t be spotted on a test drive. They tried to fix but couldn’t, however a specialist spotted the fault immediately. Now the company are refusing to acknowledge the issue claiming it wasn’t there at purchase despite being told within 2 days and the consumer rights act stating the onus is on them to prove it wasn’t within the first 6 months. Attempting to scare off with incorrect legal emails. I would avoid unless you like stress. It’s a shame companies like this ruin the reputation of the motor industry.