IAN

RUBBISH CUSTOMER SERVICE

Absolutely AWFUL appalling experience, from reception to sales staff! David on phone insisted I pay £1000 to reserve a car whilst I was on my way to the garage to see the car!! Despite telling him I was driving and unable to give him my details - he insisted I do otherwise he had booked someone in AFTER me and if they turned up early I will lose the car, despite me being booked in for an earlier appointment.. I was unhappy about being pressured to pay a £1000 whilst driving. When I did turn up at the garage David was rude and not very helpful. When I finally managed to see a 'sales' rep TOM he basically said there's the car have a look and walked off!! It took me another 30 mins to track him down again for him to try value my car, he spent ages messing around so I said give me a call with the valuation. 3 days later no call from Tom!! Absolutely ruthless outfit with questionable practices and appalling customer service. Rude unhelpful staff, a ridiculous client managing process. Avoid at all cost!!