Chris P

Hope you don't get a problem

Unfortunately I have to give one star because I don't have the option to leave none. My elderly father purchased a Ford kuga from this dealer at Kidderminster and to be honest I had a few alarm bells at some of the details that were being given to him at the time (e.g.how to start a push button start vehicle!!) but thought perhaps I was being over cautious... Turns out I wasn't!! The car was purchased and dad drove away Happy with his new car after being driven there by one of my nieces - the 20+ miles journey.. Day 2 - the ignition started playing up - which then progressively got worse closely followed by the central locking system packing up..... Resulting in having to use the key to unlock the car causing the alarm to sound constantly..... Followed by numerous RAC visits at different locations.. By the end of week two.... The vehicle is now a non starter... Dad rang the dealer to ask for a copy of their 3 month warranty and was told he'd have had it at the time of sale..... Erm no!!.... He was handed a receipt and nothing more and presumed a copy was in the car already. Begrudgingly a copy was sent to him and to be honest it's not even worthy of being toilet paper.... It is basically a list of clauses that covers the dealers backs. Dad emailed cars 4 you and stated the car is a non starter and needs repairing and that it would need collecting because of this reason. The basic reply was '' yeah bring it down and we'll take a look"...... How? It won't start 'you prize plank!!' (perhaps the earlier mentioned 20+ miles is a little bit too far for them to pick up?) ........ Then after my father has himself been hiring a car for three weeks to get around and had his new kuga on the drive going nowhere!! Dad took it on himself to get it looked at by a Ford dealer (which the warranty states - is frowned upon).... Why is that?? Is it because of the cowboy job that's been done on the electrics!?... More than likely!! They've sorted some problems at a cost of over £800... But it's still off the road because of the ignition problem which even the Ford diagnostics is struggling to pinpoint because of extra wiring that's been done on the vehicle (I'd love to know how cars 4 you would've "taken a look")....... We've seen the cowboy rewire... We've also seen the corroding fuse box..... And also the front footwells that could possibly have had lily pads and frogspawn from being soaking wet!! The Ford dealers to be honest have been helpful and very understanding.... They gave dad a loan car for a week without charge.... They've also now taken the kuga (still not repaired) as part exchange on another vehicle(with a proper warranty that's worthy of the paper it's printed on!) .... resulting in my father now losing £3000 in just over 6 weeks....... And thats not including the extra cost of car hire. £6500 kuga £3500 px value of same kuga We lost our mother just months ago and the stress that was caused by that Ford kuga didn't make it any easier on dad which had me seething..... Personally I'd have loved to get the kuga running and drive it straight through the front doors of cars 4 you. I get the impression these guys get cheap cars.... Let the cowboys aka bodgit and scarper do their thing.... And then hope for the best after they've been sold!! STEER WELL CLEAR - ESPECIALLY ONCE YOU GET A PROBLEM.