Paul

Dangerous poor service

I am disgusted with the service I have had from Citoren Derby. I never thought I would have been treated they way I was especially over a serious fault where a lead to my break servo was broken and then super glued back in place. (This was picked up on a service, the manager told me as he remembered the engineer telling him. In light of this if it's working leave it). I traveled 500 miles to wales like this in my Citoren c4 grand picaso 64plate with all my family, and the thought it could have failed at any time. Lucky for me it was at a junction where my car proceed over a junction, where I had to stand on the breaks to stop it. Called AA who guessed it could be the pipe and the terror on his face when he seen the bodge job scared him. Called the garage and AA was about to take it to them when he then noticed the inner tread on the tires were totally illegal. They cleared it about 2 weeks prior as all okay. took it to them to get sorted. I had a spare tire, and they supplied another as as GWG. I for one will never ever purchase a car from these again, and I hope for the love of God it never happens to anyone else. They did offere me service on my car as a GWG but declined as I have service plans in place and for obvious reasons i do not trust them touching my car. I did say I would be happy with £1000 i take it that was laughed at because they never called me back, after the new service manager said they would ask and get back to me. I did go through the motor ombudsman who saw they did see neglect but In light patted them on the back. And said that I refused compensation. I cannot be bothered with them or their excuses. But it scares me I could have lost my whole family means nothing but a sorry. Date mentioned below for date of experience is approximate. Date of experience: 11 March 2022