Gary H

Customer G

I bought a car from Preston Car Sales and while driving along the M25 a week later the car lost power, started to vibrate and the engine light came on. I contacted them to notify them of the problem and was told to contact a breakdown service. The breakdown service said there was a problem with the engine and toured me to a garage. The garage notified there was a problem with one of the cylinders. On notifying Preston Car Sales they suggested they can have their mechanic have a look but I would need to pay for parts and that only labour was under the warranty. When I insisted they would need to repair it free of charge they refused. After quoting that I was going to take legal action, they told me to look at the invoice and that it stated that the car was sold as spares and repairs. That was obviously not what was stated on the ad for the car or discussed when I met with them. After seeking advice, I kept pursuing them and stating my rights under consumer law. They finally agreed to fix the car. When I went to collect the car they stated I had to pay £150 as they also had to replace the timing belt as a result of the work they had to do to fix the engine. Reluctantly, but for convenience and to get a working car after waiting a couple of months to get it fixed I paid them the additional money. I also lost money on getting the car toured back to my home from the first garage and to the dealership for the repairs. The car has developed other problems within the last few months and I am going to have to sell it for spares or scrap it.