K H

Utter disgrace

Warning, don’t bother to travel to buy a car from this garage. We enquired about a specific used car. We’re were sent a video, told them it was exactly what we were looking for and booked a viewing an test drive. We told them we had an hour and a half journey there and were leaving immediately. Despite the fact that they were expecting us we arrived to bet met on the forecourt by Marcin the manager who told us ‘not to shoot the messenger’ but that they had someone in the showroom signing the paperwork to purchase the car that we had travelled to see. He clearly knew the situation, and was expecting us but had sanctioned the sale to someone else anyway. At no time were we told that we needed to pay a deposit or that they might sell the car whilst we were en route to see it. They should have had the decency to wait for us to arrive, knowing we were on our way to them. A wasted 3 hour round trip. We were so shocked and disgusted we just went home. I phoned to officially complain to the manager the following day and received no proper apology. The phone call of apology form the salesman Gabriel which I was promised was never received. They have no morals, no decency, the way we were treated by the was utterly disgraceful.