Jamie F

Good, then bad

I've been a happy customer for Vauxhall Banbury for 4/5 years - friendly team and good service. What's made me come on here though is the fact that I rang up telling them I was looking for a valuation of my car and to sell it and they said that was all fine - they could give me a price and take it off my hands. So I drove all the way from Bicester to Banbury, had organised a lift back home, only for them to tell me that my car is in great condition, but they don't actually purchase cars anymore! So absolute waste of my time and fuel. They literally said 'yes we can take the car off your hands', so organised an appointment, then they said 'actually we can't' and didn't admit any fault. I emailed them about the situation and they never emailed back.