Simon R

Appalling Customer Service - Avoid

Booked my 530i in for repairs and checks to the iDrive and tyre pressure monitor on a day when they had a courtesy car available and my partner is pregnant and we need a car to get around. Arrived at 0815 to find that there was no courtesy car. When I asked why not the excuse was people have not brought the cars back. This is not my problem as Williams have a booking list for courtesy car so why bother with a list and booking dates if you cannot provide a car? Asked to speak to a manager. After 90 minutes with a no show I went to reception to get an email address and half way through giving it to me she broke off to deal with a hire car company man looking for log books. She dealt with him then finished off the email address! Car still not repaired and despite phone calls to the service department all I get is the same excuses and then cut off the call. Emailed the director - no response. This dealer just wants to sell new cars and does not give a stuff about servicing them or the customers, after all a hire car guy is so important they ignore a paying customer to sort him out! Their “Customer Experience Supervisor” can have a bit of feedback - you are rubbish.