Mark B

Avoid at all cost!!!!

Purchased a used Skoda and salesman said that RRG would install a Skoda Approved Towbar. Car delivered in June and then the problems started. Error message after error message. My local Skoda dealership informed me the towbar was a non approved one and this had caused all of the error messages with the software. After three complaints RRG eventually reimbursed the cost of the towbar they should have originally supplied and agreed in writing (they lied to me). I have had to get this booked in at my local dealer. I have had the car 28 weeks and out of these 28 weeks have had a towbar that does not work for 12. RRG have washed their hands and not prepared to offer any compensation. Now to explore alternative routes to complain. Avoid at all cost. Happy to take your money, fit a product that was inferior and never agreed and then to dump you. Worst car buying experience in over 30 years of driving.