Mike P

Poor Follow Up

Our initial findings were very pleasing and we had nothing but praise for the cleanliness of not only our newly bought vehicle but every vehicle on the premises. It appeared to be a very well run company. However a few days after taking delivery the engine management light illuminated so we returned the car to the dealer for repair under guarantee. From then on our experience turned sour. It was returned to Fishers on 8th November, Despite assurances that we would be kept in the picture regarding progress on the repair, we were not!! As i write this review it is now 24th November and still no definitive estimate for completion of repair. We have had to constantly ring to ask for updates and their only excuse was that the outfit that was effecting the repair was so very busy that they had been unable to deal with our problem entirely due to their pressure of work. Although there was a comprehensive guarantee with the vehicle at point of purchase, we are sincerely hoping that nothing further crops up that necessitates another trip to the repairer. All in all it would appear to be another company showing Fishers up in a bad light although they themselves, as mentioned, have been less than forthcoming with voluntary updates!!