Matthew B

Great Customer Service!

I wanted to share my sincere thanks to the team at Rowes Honda in Trispen. Specifically mentioning Paul and Phil, for their transparency and openness. Please note, I have never owned a Honda nor have i ever visited a Honda vehicle dealership, until two-three weeks ago. Please also note, i am a very compliant person by nature and employment so my scepticism is always at a high; For me to feel this way, is very, very rare! I purchased one of their Part-exchange vehicles on a finance agreement, not for not a huge sum, but big enough for me! As expected when making a sale, they were great throughout the process of purchasing. But the professionalism of all departments came to fruition once more when following the purchase, i called to discuss options for (what i believed the issued to be at the time) the rear breaks to be reviewed as i could hear an annoying noise coming from the rear of the vehicle. On the call, i could feel they understood me and told me to return the vehicle at MY earliest convenience, for them to assess and rectify my issue, that is exactly what they did. I personally, would recommend Honda Rowes, for their customer service alone. To me they have been a trustworthy and currently-reliable source and i personally will return should the situation arise for me to purchase a new or used vehicle.