Colin S

Terrible Service from BMW Hillington

Booked BMW X1 in for M.O.T, front pads and rear disc and pads one week ago. Attended BMW yesterday, having left West Coast at 06.30 in order to have car in early. At 12.30 I was informed that the worked notified was required. At 3.00pm the price confirmed. My wife attended only to find car work not even started and parts only just received. The car will be ready tomorrow as no engineers available, she was informed. In which case could I please borrow a courtesy car so I could get home to West Coast. No car available. We will make your vehicle next when engineers are available. The prospect of driving 100 miles on a wet, dark November evening along one of the most dangerous roads in Scotland is not a pleasant thought, so asked for keys and returned home. The work will be carried out by a local garage and not BMW as I prefer. To finish off there was no apology from BMW at any point.