Katie

Terrible service

I bought a car at the end of August, when I bought it there were a few issues to be rectified however I was told that when I would pick it up it would all be sorted. I collected 6 days later and an hour before collection I was rung to say that they hadn’t been able to repair the seat as agreed but they could come out 5 days after and fix the seat. 5 days later came and they never arrived. When I called up I was told that the man was on holiday and was never going to have done it on that date. Numerous phone calls and lost hours later it was agreed that they would collect my car some 24 days after the purchase to collect. A curtesy car was dropped off for me which didn’t have a working headlight and was a far cry from my new car that I bought. When I contacted aftercare again, I was told to go and get it sorted at Halfords by 2 members of staff. The return of my car was delayed by a week and only returned when I said I would like my money back if it was going to take any longer. The aftercare team was full of excuses and empty promises. Although the car has been returned to me now the service book still hasn’t been stamped and my Bluetooth hasn’t been fixed. I have requested a diagnostic from the car group as they have told me nothing was wrong however they simply sent a handwritten note and have said I will need to pay for a further diagnostic myself. I have made a formal complaint however the only attempt they have made to rectify the issue was to ask one of the members of staff involved in the complaint to call me which did not end in any resolution. The company have told me that they will go through an ADR process however are yet to send any further details