Nassif H

Distressing experience with our cildren!

Took our van in for 2 year service (£330) citing a wobbly arm rest. Upon return the arm rest was completely detached and snapped in two places. The staff (Jessica) was completely rude and dismissive. Firstly claiming we had signed to allow detachment of arm rest then realising they should have reattached after inspection ,retracted and claimed they had pictures of the detached arm rest (presumably after mechanic had detached) . We would have taken pictures prior to handing over , had we known a reputable Citroen dealership had the integrity of a bootleg garage! What was most distressing was the fact out young children were with us and we were still being screamed at in an unapologetic tone across a desk while Jessica was seated . It was clear we were visibly distressed yet no attempt was made by any staff to make us feel heard. Our children were equally up. Incredibly humiliating and distressing experience, one which I would not expect from entering such a place. Utterly shocking!! Should have read the reviews !