Alan

Couldn’t care less about their customers

Truly, deeply appalling customer service. I bought a Range Rover Sport Autobiography from Lookers in Battersea to benefit from a main dealer warranty. When I was buying they were all over me and the coffee was lovely. Once I had a problem and turned to the warranty, they completely washed their hands. 7 phone calls to their dealership went unreturned. An email and follow up phone call to their group CEO was ignored. I also wrote to their complaints line and similarly useless. In my experience, Lookers give car dealers a bad name. There are plenty of other main dealers who care not only at the time of purchase but after as well.