Dave P

Avoid Service Department

Peugeot 3008 in for service & MOT today as they’re an official Peugeot service centre - told to bring in before 9:30, took it at 8:45 and told it’d be done by 5. No courtesy cars because they have had none available for a while. Not hearing anything and seeing online MOT not done I was dropped off just before 5 to be told won’t be long as they’re doing the MOT now. A big guy comes in while I’m waiting asking for help, he had a blow out round the corner and because of a shoulder issue wanted help changing tyre. They - the service department - the one with the trolley jacks, tools etc. refused to help him even though he was at the entrance and within their car park. So I, disabled myself, goes with the guy, aided by my walking stick and end up changing his tyre which took a while but luckily managed it (think the painkillers I’d took earlier helped). Couldn’t leave the guy stranded as it was apparently his wife’s 50th too. Gets back inside, car still not ready but they’re doing the service now - so that hadn’t been done yet! They’d had the car 8 hours and done nothing despite asking me to bring it in early. 10 minutes later told there’s an issue - the sump plug won’t go back in as it’s threaded but say it’s not something they’ve done, it’s something that happens, which it’s not. The the service, therefore the last oil change was done by them, this time them and it’s not exactly a consumable item you’d ever expect to change so they’ve cross threaded it this time or last time. So needs a new sump because they’ve knackered that and want to charge me another £170ish - oh and still have my car because they couldn’t get parts because they didn’t touch the car till the end of the day. Well, if they think I’m just going to pay up and that’s it they’re sadly mistaken - they should be compensating me. Official complaint already raised via online chat and I’ll get a call back to respond to that tomorrow but going off my experience, not expecting much. They’ve damaged my car because only they could have, left me without one and expect me to pay extra for the privilege. And I was considering an MG4 EV ….. not now unless they rectify this spectacularly. Won’t use their service department again as they clearly don’t care about customers or people in need of their help - I mean a disabled guy having to help another disabled guy who was distressed and on their property change a tyre using the crappy jack you get with a car is disgraceful.