Anonymous

BUYER BEWARE!!!!!

BUYER BEWARE!!!! I bought a car from Autovogue at the beginning of the year and travelled over 4 hours to get there. On the journey home I noticed an issue which I reported to Autovogue the next day. I kept sending emails and texting Josh but no one replied. Finally they told me to go via the RAC Warranty. I booked it into an approved RAC garage who tried to fix the problem, but the issue kept coming back. In the end we had to take it to an approved Land Rover Dealership. After 3 trips into Land Rover, the problem seems to be resolved. When the garage submitted their claim for the work, the RAC said the warranty had been exceeded and refused to pay the full amount. I went to Autovogue as, under the The Consumer Rights Act 2015, the Garage had the responsibility to fix the problem (they palmed it onto the RAC warranty instead). They refused to pay the outstanding bill, and offered less than half. I engaged with the Finance Company, Northridge, who were brilliant, and they agreed to settle the difference which was great, but it just meant that Autovogue have got away with it. Like others on here have said, buyer beware, I would never use them again and recommend to others not to either.