P B

Terrible!

The worst experience with a car shop! Terrible customer service and managers. They are not transparent at all. They sold me a car with broken aircon (they pretended they fixed it while my car was on warranty, but once it expired they basically told me that it was not their problem). They kept my car overnight once, without my consent, when I took it for MOT, and I could not go to work the day after! then they denied it! They changed one of my front tyres and never thought of telling me that changing only one tyre is not safe. They also kept me waiting outside the shop for more than 3 hours (in freezing winter) and denied me a courtesy car. They lost my tyre lock set, they do not store records to prove complains, they were always late when I requested something, they would not respond to my complain emails (they only want phone calls, obviously, as they do not want anything recorded...), they are not part of the Motor Ombudsman (which make complains even more difficult), called me liar... It is an absolute mess! and considering how many good places to buy a car you can find in Sheffield... choosing the CarShop is not really worthy. And as an answer to your response, as I already see it coming: 1.- My aircon was never fully repaired. Despite of your insistence. 2.- YOU NEVER TOLD ME THAT YOU WERE GOING TO KEEP MY CAR OVER NIGHT!!!!!!!!! AND YOU CAN NOT PROVE IT BECAUSE YOU DO NOT HAVE ANY RECORDS! Please, do NOT call me a liar again; I could not go to work on the days after because I did not even have time to arrange a lift. 3.- I will never return to your garage; so you can also send me the money back for the MOT4Life that I paid 2 years ago, if you wish, however I know that you wont. Warmest regards, Paola.